FAQ

Frequently Asked Questions

How do your products ship?


For small items (like minis and hang systems), we are pleased to offer free shipping. These items typically ship USPS flat rate. Volumes, unfortunately, can't ship for free due to their size. We will invoice you separately for shipping so that we can bill you for the exact shipping cost. We typically ship UPS Ground for smaller volume orders, but will work with you to determine the best and most cost-effective way to ship your order. Looking for a quote? Shoot us an email and we'll be happy to give you an estimate before you place your order. We may also be able to arrange for pick-up or delivery for local orders (Durham, NC area). Contact us for details.




Where are your products made?


All of our products are currently designed and built in Durham, North Carolina.




What materials are used in your products?


Our volumes, holds, and hang systems are all crafted from Baltic birch plywood. For volumes and holds, texture is applied using engineered agregate and plant-based resins rather than sand and polyeurethane, resulting in a perfectly grippy surface that's less rough on hands (and better for the environment, too!). In the future, we hope to replace the use of wood in our products, and are looking to source better, carbon-negative materials that will reduce our environmental impact and also deliver an even more durable product. We're just getting started, so look for these kinds of changes as we grow as a company!




When will my order arrive?


We're working to ramp up inventory of our best-selling products, but some products are made-to-order and require a little more time. Each product page lists an estimate for when you can expect your order to ship. Need a better answer? Send us an email and we'll get you an estimate based on your order.




I'd like to place a large order.


That's not a question, but I like your style. Before you place a larger order, reach out to us and we'll work with you to get you the best deal possible.





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© 2020 by Plantd Climbing, a Rotpunkt Solutions Company

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