Frequently Asked Questions
How do your products ship?
For small items (like minis and hang systems), we are pleased to offer free shipping. These items typically ship USPS flat rate.
Where are your products made?
All of our products are currently designed and built in Durham, North Carolina.
What materials are used in your products?
Our volumes, holds, and hang systems are all crafted from Baltic birch plywood. For volumes and holds, texture is applied using engineered agregate and plant-based resins rather than sand and polyeurethane, resulting in a perfectly grippy surface that's less rough on hands (and better for the environment, too!).
When will my order arrive?
We're working to ramp up inventory of our best-selling products, but some products are made-to-order and require a little more time. Each product page lists an estimate for when you can expect your order to ship. Need a better answer? Send us an email and we'll get you an estimate based on your order.
I'd like to place a large order.
That's not a question, but I like your style. Before you place a larger order, reach out to us and we'll work with you to get you the best deal possible.